Refunds
Refund Policy
Last updated: July 12, 2026
This Refund Policy explains how Vloom handles refunds for subscriptions, credits, in-app purchases, and other digital purchases connected to the Services.
Most App Store purchases are handled by Apple. When Apple approves a refund, Vloom honors that platform result and updates the user's entitlements accordingly.
Refunds may reduce, revoke, or disable subscription time, credits, exports, generations, or other paid access connected to the refunded purchase.
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1. Apple App Store Purchases
If you purchased through Apple App Store, refund requests are usually reviewed by Apple under Apple policies and local law.
To request a refund, use Apple's Report a Problem page, Apple purchase history, or Apple support channels from the Apple ID used for the purchase.
When Apple approves a refund, we honor that approval after confirmation and update related Vloom entitlements, credits, subscription access, or paid features.
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2. Other Authorized Channels
If Vloom is distributed through other authorized stores or direct purchase channels, refund eligibility may depend on product type, local law, use status, checkout terms, and the rules shown by that channel.
Digital credits, generated outputs, used subscriptions, completed exports, or consumed services may be non-refundable except where required by law or expressly stated at checkout.
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3. Credits and Entitlements
Credits are digital entitlements used for AI generation and related workflows. Refunded, reversed, charged back, or disputed purchases may cause credits and paid features to be removed, reduced, disabled, or recalculated.
If a refund creates a negative or inconsistent balance, we may correct the account balance, restrict paid access, or request additional verification.
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4. How to Request Help
- For Apple App Store purchases, use Apple report-a-problem or Apple support channels first.
- If Apple has approved a refund but your Vloom entitlement has not updated, contact support with proof of the approved refund.
- For purchase questions, include your platform, approximate purchase date, order identifier if available, account email or user ID, and a description of the issue.
- Support email: support@lumnia-ai.org
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5. Abuse, Fraud, and Legal Requirements
We may deny, delay, reverse, or investigate refund-related requests where we reasonably suspect fraud, abuse, policy violations, payment manipulation, unauthorized resale, or misuse of credits or subscriptions.
Nothing in this policy limits rights you may have under applicable consumer protection laws.
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6. Contact
- Website: https://lumnia-ai.org
- Support email: support@lumnia-ai.org
- Developer: ShuZhang Developer
- Developer contact: szdeveloper@zohomail.com
- Address: ShuZhang Developer, Lemon Shuixie Spring Phase I, Shenzhen, Guangdong 518000, China mainland